[Skip to Content]Privacy Policy
Customer Success Story
direct revenue growth in two months.
on new website.

The Kitano Hotel New York

The Hotel Kitano New York boosts revenue 35% with a 76:1 ROI with Milestone "Milestone was able to provide us with a beautiful website, backed by amazing technology. Their attention to detail is incredible and their customer support is industry-leading"
Mr. Zack Zahran, General Manager, The Hotel Kitano New York.

About this success storyInsights and context

1.The Challenge: Driving Direct Revenue

The Kitano Hotel New York, a luxury hotel in New York City within walking distance of Park Avenue and Grand Central Station, needed a new website and an omni channel digital marketing platform to drive new guest revenue. They chose Milestone because of its exceptional technology and record.


  • Website repositioning: The hotel wanted to reposition the website to cater to the needs of modern-day luxury travelers.
  • Limited reach: The hotel wanted to adopt the most current digital best-practices in order to stay ahead of the competition and increase audience reach.
  • No omni channel approach: The Hotel Kitano New York wanted to implement an omni channel approach leveraged around key user personas.
  • Excessive reliance on OTAs: The hotel wanted to reduce over-reliance on OTAs for revenue contribution and wanted to increase visibility across all channels.


Persona-based, segmented marketing

Milestone used a "software + services" approach that coupled our award-winning CMS platform: Milestone CMS, with our award-winning design and digital marketing services to craft best in class omni channel strategy and deliver a technology solution tailored to the client's goals.


  • Revenue Growth: 35% YoY Growth in two months.
  • ROI: 76:1 after two months.

Talk to Sales Call us at +1-408-200-2211 or fill the form below

Call us at +1-408-200-2211
*Required Files
Your privacy and security are a top priority. We will not distribute or sell your personal information to any third parties. Please visit our privacy policy page to contact us to review or delete data collected.