Reputation Management Software For Hotels, Retail and Banks

Integrated View - Reviews and Social Media Channels

Multi-Channel View

Milestone Reviews is your integrated dashboard for social media and review sites. Facebook, Twitter, blog mentions, videos and photo sharing sites - over 10,000 websites power the information in Milestone Reviews. Monitor comments, respond one to one and engage with customers quickly and easily.

Measure performance with Key Performance Indicators

Performance KPIs

Milestone Reviews lets you establish your Key Performance Indicators (KPIs) that have impact on your bottom line. Track and monitor performance vs. your goals to create actionable next steps.

Manage Your Workflow

Make reputation management simple for the whole team. Milestone Reviews lets you assign action items to individual users and auto-assign items based on poor ratings or specific keywords. Track comments, replies and actions, and consolidate them into a single management report.

Gain Key Insights

Measure the major keywords used by your clients to describe your business. Highlight the channels that matter most, and the reviewers and commenters that are the key influencers.

Benchmark your performance vs. major competitors

Benchmark vs. Major Competitors

Milestone Reviews helps you understand your performance against top competitors by giving you a comprehensive view of your reviews and ratings vs. top competitors. Look at trends for the past two years and make decisions based on sound data, not instinct.

Save time with integrated dashboards

Stay on top of what your customers are saying

See a complete picture of your consumer sentiment across all critical channels. Manage Twitter, Facebook, Yelp, blog mentions, video streaming sites and thousands of online sources like Google and more than 40 major review sources in a single, easy to use dashboard.

See reviews from different channels in one dashboard
Review and post responses directly from Milestone Social
Enhanced social media analytics across your available data.
Drive actions with goals for key performance indicators (KPIs)

Don't just monitor, respond

Engage with reviews from one central interface

Milestone Reviews makes it simple to stay on top of the reviews that matter. With Milestone Reviews you can manage and respond to individual comments right from inside the product itself. Quick, simple, painless.

Competitive benchmarking for your reviews
Monitor and respond to reviews with issues
Set goals to drive engagement

Your reputation monitoring workflow

Assign tasks and manage responsibilities quickly

Milestone Reviews lets you automate your review management workflow. Users see assigned "action items" and can quickly jump to reviews they manage. Assign manually or based on keywords or review ratings. Managers see a rolled-up view to make sense of it all in seconds.

User permissions for security and workflow management
Assign action items manually or dynamically
Establish and monitor team goals for major KPIs
Track comments, replies, and actions in one report

Gain key marketing & operational insights

Understand the competition, get ahead

Stay on top of what the competition is doing with benchmarking and competitive analysis that takes you to the heart of your marketplace stance. Monitor comments, benchmark your performance, all in seconds.

View guest comments on competitors and understand likes and dislikes about them
Benchmark your performance vs. major competitors
Discover keywords used by customers to describe your business

Sophisticated reporting

Understand what's working and fix what's broken

Go beyond reporting and sentiment analysis with in-depth reporting that gives you the level of information you need to make impactful changes. Report at the location or brand level, filter reviews and analyze data for up to 2 years.

Actionable General Manager's summary report
Brand and group level reporting - summarize by group or region
Sort through reviews and filter negative and positive reviews
Trend Analysis - data saved for up to 2 years

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