Reviews
Control Your Brand Message
Stay on top of what your customers are saying
Save time with integrated dashboards
See a complete picture of your consumer sentiment across all critical channels. Manage Twitter, Facebook, Yelp, blog mentions, video streaming sites and thousands of online sources like Google and more than 40 major review sources in a single, easy to use dashboard.
- See reviews from different channels in one dashboard
- Review and post responses directly from Milestone Social
- Enhanced social media analytics across your available data.
- Drive actions with goals for key performance indicators (KPIs)
Engage with reviews from one central interface
Don't just monitor, respond
Milestone Reviews makes it simple to stay on top of the reviews that matter. With Milestone Reviews you can manage and respond to individual comments right from inside the product itself. Quick, simple, painless.
- Competitive benchmarking for your reviews
- Monitor and respond to reviews with issues
- Set goals to drive engagement
Assign tasks and manage responsibilities quickly
Your reputation monitoring workflow
Milestone Reviews lets you automate your review management workflow. Users see assigned "action items" and can quickly jump to reviews they manage. Assign manually or based on keywords or review ratings. Managers see a rolled-up view to make sense of it all in seconds.
- User permissions for security and workflow management
- Assign action items manually or dynamically
- Establish and monitor team goals for major KPIs
- Track comments, replies, and actions in one report
Understand the competition, get ahead
Gain key marketing & operational insights
Stay on top of what the competition is doing with benchmarking and competitive analysis that takes you to the heart of your marketplace stance. Monitor comments, benchmark your performance, all in seconds.
- View guest comments on competitors and understand likes and dislikes about them
- Benchmark your performance vs. major competitors
- Discover keywords used by customers to describe your business
Understand what's working and fix what's broken
Sophisticated reporting
Go beyond reporting and sentiment analysis with in-depth reporting that gives you the level of information you need to make impactful changes. Report at the location or brand level, filter reviews and analyze data for up to 2 years.
- Actionable General Manager's summary report
- Brand and group level reporting - summarize by group or region
- Sort through reviews and filter negative and positive reviews
- Trend Analysis - data saved for up to 2 years
