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Reviews

Reputation Management Software For Hotels, Retail and Banks

Are you staying on top of your reviews and your reputation?  Did you know that 74% of consumers trust a business more if it has positive reviews? Milestone Reviews is the award-winning online reputation management software created exclusively for location-based businesses. Monitor reviews and social media and interact with consumers quickly and efficiently.  Because your reputation matters.
 
  • Get In touch what your customer saying.

Save time and stay ahead with integrated dashboards

Stay on top of what your customers are saying

Save time with integrated dashboards

See a complete picture of your consumer sentiment across all critical channels. Manage Twitter, Facebook, Yelp, blog mentions, video streaming sites and thousands of online sources like Google and more than 40 major review sources in a single, easy to use dashboard.
  • See reviews from different channels in one dashboard
  • Review and post responses directly from Milestone Social
  • Enhanced social media analytics across your available data.
  • Drive actions with goals for key performance indicators (KPIs)
Don't Just monitor, respond

Engage with reviews from one central interface

Don't just monitor, respond

Milestone Reviews makes it simple to stay on top of the reviews that matter. With Milestone Reviews you can manage and respond to individual comments right from inside the product itself. Quick, simple, painless.
 
  • Competitive benchmarking for your reviews
  • Monitor and respond to reviews with issues
  • Set goals to drive engagement
Your reputation monitoring workflow

Assign tasks and manage responsibilities quickly

Your reputation monitoring workflow

Milestone Reviews lets you automate your review management workflow. Users see assigned "action items" and can quickly jump to reviews they manage. Assign manually or based on keywords or review ratings. Managers see a rolled-up view to make sense of it all in seconds.
  • User permissions for security and workflow management
  • Assign action items manually or dynamically
  • Establish and monitor team goals for major KPIs
  • Track comments, replies, and actions in one report
Gain key marketing & operational insights

Understand the competition, get ahead

Gain key marketing & operational insights

Stay on top of what the competition is doing with benchmarking and competitive analysis that takes you to the heart of your marketplace stance. Monitor comments, benchmark your performance, all in seconds.
 
  • View guest comments on competitors and understand likes and dislikes about them
  • Benchmark your performance vs. major competitors
  • Discover keywords used by customers to describe your business
Sophisticated reporting

Understand what's working and fix what's broken

Sophisticated reporting

Go beyond reporting and sentiment analysis with in-depth reporting that gives you the level of information you need to make impactful changes. Report at the location or brand level, filter reviews and analyze data for up to 2 years.
 
  • Actionable General Manager's summary report
  • Brand and group level reporting - summarize by group or region
  • Sort through reviews and filter negative and positive reviews
  • Trend Analysis - data saved for up to 2 years
 

Talk to Sales Call us at +1-408-200-2211 or fill the form below

Call us at +1-408-200-2211
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Your privacy and security are a top priority. We will not distribute or sell your personal information to any third parties. Please visit our privacy policy page to contact us to review or delete data collected.