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FAQ Management

Create & publish conversational content, answer customer questions, and achieve rich results

FAQ Management simplifies your workflow in creating and publishing conversational content across your website and local channels. Drive visibility of your content on search engines as they show up as rich results, e.g. the People Also Ask section, thereby improving traffic and visits to your website.
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FAQ Management

End-to-end FAQ management

From creation to publishing, streamline your FAQ Management at an enterprise level
End-to-end FAQ management
  • Create FAQs at scale
    Create FAQs at scale
    Milestone's Local FAQ Management simplifies large-scale FAQ creation. With Gen AI, effortlessly generate FAQs from website content or specific prompts. Designed for both website and local channels, these FAQs efficiently engage and address customer queries and drive relevance on search.
    • Gen AI FAQ Generation: Quickly generate FAQs at scale – save time and resources
    • Customization for Channels: Tailor FAQs to fit various channels seamlessly.
    • Auto Schema Creation: Drive entity recognition and enhance visibility
  • Multi-channel publishing
    Multi-channel publishing
    Effortlessly publish FAQs across your Website, Google Q&A, Chatbots & More. Ensure consistent and accurate information is available to customers wherever they engage with your brand, maximizing the accessibility of your FAQs.
    • One-Click Publishing: Across your website, Google Q&A and chatbots.
    • Answer Customer Queries: Answer queries on Google Q&A and republish them as FAQs across sources
    • Bulk Publishing: Publish FAQs across all channels and locations in one go.
    • Selective Publishing: Choose specific web pages and GBP locations
  • Voice Search Optimization
    Voice Search Optimization
    Leverage the growing trend of voice-powered searches to expand your audience reach. Optimize content to align with how users phrase questions in voice searches, ensuring your business's content is ready to be voice search answers. 
    • Create Conversational Content: Develop content optimized for voice searches.
    • Improve Visibility: Use schema to enhance entity recognition of FAQ content.
    • Utilize Natural Language Processing: Align content with natural language used in voice queries for accurate responses.
  • Reduce support time
    Reduce support time
    Empower customers to find the answers quickly, minimizing support time and enhancing service efficiency.
    • Effortless Information Retrieval: Help customers quickly find the information they need.
    • Streamline Support: Allow support teams to focus on complex inquiries.
    • Ensure Accuracy: Provide users with the most up-to-date information.

Trusted CMS Partner for Major Brands

Marriott
Aramark
IHG
G6 Hospitality
Choice Hotels
Remington
PM Hotel Group
Driftwood
Linchris
Preferred
Velas Resorts Mexico
Lark Hotels
Cote Hospitality
US Bank
IBC Bank
ONCU
Sun Outdoor
Jellystone
Sean World
Renault
Nissan
Mitsubishi
Prudential
Neighborly
Medstar Health
Historic Hotels of America

Our Latest News and Posts

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Nov 19, 2025

Milestone Inc. & Clients Wins 2025 HSMAI Adrian Awards for Digital Innovation and Marketing Excellence

Read Blog Post Milestone Inc. & Clients Wins 2025 HSMAI Adrian Awards for Digital Innovation and Marketing Excellence
Sep 17, 2025

Milestone Wins Six WebAwards, Including Outstanding Website Developer at the 2025 WebAwards

Read Blog Post Milestone Wins Six WebAwards, Including Outstanding Website Developer at the 2025 WebAwards

Our Latest News and Posts

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Learn More About Milestone Products and Solutions

Call us at +1-408-200-2211 or fill out the form below. We're constantly evolving our products and services to help you stay ahead in a competitive market. Learn how Milestone can drive growth and support your success.

Key Benefits:

  • Personalized website experiences with our GEO-First CMS
  • SEO and Generative Engine Optimization
  • Enhanced brand visibility with GEO Intelligence and LLMs
  • AI-driven content creation and workflow automation
  • Scalable, data-driven solutions
  • Dedicated technical support and robust security
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