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Control Your Message with Online Review Management Services and Software

Are you staying on top of your reviews and reputation? Did you know that 74% of consumers trust a business more if it has positive reviews? Milestone Reviews is an award-winning online review management software that helps you control your business reputation. The single, integrated interface lets businesses monitor reviews and social media buzz and easily interact with customers on the fly. Because your reputation matters.
 
Manage Your Message with Online Review Management Software
Manage Google, Facebook and Yelp reviews from Milestone Reviews System

Stay on top of what your customers are saying and respond from one dashboard

See a total picture of your consumer sentiment across all channels. Manage Google, Facebook and Yelp reviews, along with 40+ major vertical-specific review sources in a single, simple dashboard. Monitor your comments, respond one to one, and engage with customers easily.
  • Multi-channel view: See reviews from social media and review sites in one dashboard
  • Workflow manager: Review and post responses directly from Milestone Reviews
  • Performance insights: View reputation performance across your entire portfolio
  • Strategic actions: Create actions to drive engagement
  • Benchmarking: Measure your performance against your top competitors
Reputation Monitoring Workflow in Milestone Review System

Your reputation monitoring workflow made simple

Make reputation management simple for your team. Milestone Reviews lets you simplify your workflow by filtering reviews by source or rating, track comments, replies and actions, and consolidate them into a single report. Managers see a rolled-up view to make sense of it all in seconds.
  • User permissions for security and workflow management
  • Track comments, replies, and actions in one report
Milestone Reviews - Comprehensive View of Your Reviews, Ratings and Trends

Understand the competition, get ahead, gain key insights

Stay on top of your competitors with benchmarking and competitive analysis that help you understand your performance. Milestone Reviews gives you a comprehensive view of your reviews, ratings and trends for all time so you can make decisions based on data. Measure keywords to describe your business and curate content ideas and strategy. Highlight the channels that matter most and the reviewers and commenters that are key influencers.
  • View guest comments on competitors and understand likes and dislikes
  • Benchmark your performance against major competitors
  • Discover keywords used by customers to describe your business
Milestone Review System Reports - Shows Whole History of the Business

Understand what's working and fix what's broken, sophisticated reporting

Go beyond sentiment analysis with in-depth reporting that gives you the information you need to make impactful changes. Report at the location or brand level, filter reviews, and analyze data for all time. Understand the keywords used by your customers to describe your business. Highlight the channels that matter most, and the reviewers and commenters that are the key influencers.
  • Actionable General Manager's summary report
  • Brand and group level reporting - summarize by group or region
  • Sort through reviews and filter negative and positive reviews
  • Trend Analysis - data for the whole history of the business
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