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Latest Milestone News

Mar 25 2015

How Will Google’s Mobile-Friendly Ranking Signal Affect Hotels?

Google will extend its mobile-friendly ranking factor worldwide on April 21. Will your hotel get penalized in search rankings? Learn more here.

How Will Google's Mobile-Friendly Ranking Signal Affect Hotels?

Why Have a Mobile-Friendly Hotel Website?

94% of smartphone users search for local information and 84% of those users take action - including calling the business or purchasing a good/service.1 A fun fact, 77% of mobile searches actually happen while the user is at home2- where a desktop computer is more than likely to be available. With the continuous rise of mobile use for search, it's evident that having a mobile-friendly site is important for the success of your hotel's business. Now imagine this, if users look at your site using their mobile devices, will they be able to easily navigate through your site, find the information they needed, and take an action such as book a room? Or will it be hard to use? If your hotel has a non-responsive site that is optimized only for desktops, mobile users would need to pinch or zoom to see the content more clearly on a small screen. This can be very frustrating, and you have more than likely experienced the same frustration yourself.


This exact frustration is what Google is trying to eliminate with their recent mobile-friendliness ranking signal. According to Google, as of April 21, they will roll out this update to their algorithm worldwide, giving praises to sites optimized for mobile with "mobile-friendly" labels and higher ranking/visibility in mobile search results.3 On the other hand, non-mobile-friendly sites will be penalized with user warnings of site'sfaulty re-directs and also rank lower than competing sites that are mobile-friendly.


Things To Consider When Optimizing Your Hotel Website for Mobile Search

Use Google's online tool to test several pages on your hotel website and see if it's mobile-friendly or not ( If it doesn't pass, here are a few tips on getting your site optimized for mobile:

  1. Design: decide whether a responsive web design, dynamic serving, or a separate mobile website is right for your hotel. Google prefers responsive web design; however, it will accommodate all types of mobile-optimized site.
  2. Architecture: Think of your customers and how to make it easy for them to navigate through your hotel's website and find the information they need. Make it easy for website visitors to take actions that meet your business goals - email sign up, book a room, social share.
  3. Speed: research shows that users start dropping off a site if it hasn't loaded within 4 seconds. There's nothing more frustrating than looking at a desktop site on a mobile device, other than trying to access a slow-loading site on a mobile device.
  4. Content: remember that users are seeing your website on a smaller screen, so being concise without losing the quality of the information is an absolute must!
  5. Local Search: as most mobile searches are local in nature, ensuring your hotel information is accurate and consistent throughout the local ecosystem is critical to your hotel's mobile search success. Scan the local ecosystem and see if all information, especially URL, Name, Address, and Phone Number (UNAP) is accurate throughout.

For more information about our hotel website and mobile services or to get a pricing quote, call us at 408-492-9055 or We'd be more than happy discuss the options and pick the right solution that best fits your hotel's needs.





  1. Our Mobile Planet: United States of America - Understanding the Mobile Consumer:
  2. Mobile Search Moments - understanding how mobile drives conversion (Google & Nielsen):
  3. Finding More Mobile-Friendly Search Results:


For more than 18 years, Milestone Internet Marketing has been a pioneer and provider of internet marketing solutions, including hotel website designs, responsive site, custom content creation, hotel social media and content marketing, and local and organic digital marketing for worldwide clients across multiple industries. With offices in Santa Clara and Chicago, Milestone offers cutting-edge strategies and products for hotels, resorts, brands, restaurants, spas, management companies and businesses around the world. At the forefront of innovation to achieve phenomenal return on investment for clients, our hotel websitessearch engine optimization and promotions,hotel social media strategies, and hotel Internet marketing tools have garnered numerous awards across many disciplines. Milestone was named one of Silicon Valley's fastest growing award-winning hotel internet marketing companies for 2013 by the Silicon Valley Business Journal and ranked #4155 in Inc. Magazine's 2014 list of 5000 fastest growing private companies in America. For more information on Milestone's services and products, please visit us at

How Will Google’s Mobile-Friendly Ranking Signal Affect Hotels?
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