Online Review Management - Milestone Reviews
Managing your online reputation is seamless with Milestone Reviews. Our award-winning online reputation management system is targeted exclusively at location-based businesses. The integrated single interface lets businesses owners and managers monitor reviews and social media buzz and easily interact with their customers.
Multi-Channel View
Milestone Reviews is your integrated dashboard for social media and review sites. Facebook, Twitter, blog mentions, videos and photo sharing sites - over 10,000 websites power the information in Milestone Reviews. Monitor comments, respond one to one and engage with customers quickly and easily.
Performance KPIs
Milestone Reviews lets you establish your Key Performance Indicators (KPIs) that have impact on your bottom line. Track and monitor performance vs. your goals to create actionable next steps.
Manage Your Workflow
Make reputation management simple for the whole team. Milestone Reviews lets you assign action items to individual users and auto-assign items based on poor ratings or specific keywords. Track comments, replies and actions, and consolidate them into a single management report.
Gain Key Insights
Measure the major keywords used by your clients to describe your business. Highlight the channels that matter most, and the reviewers and commenters that are the key influencers.
Benchmark vs. Major Competitors
Milestone Reviews helps you understand your performance against top competitors by giving you a comprehensive view of your reviews and ratings vs. top competitors. Look at trends for the past two years and make decisions based on sound data, not instinct.
